![]() ![]() On the deck were 2 chaise lounges and a table & chair set along with a sun umbrella. The room had two sets of sliding glass doors that opened up 2/3 of the way to the spacious poolside patio. The small wet-bar area was a nice plus too (we moved our Nespresso over there at the start of the week for convenience instead of being hidden in the closet). There is also a half-bath off the dining/living. If room service or anyone walked in they could see you sitting on the toilet. The King bed was very comfortable too with comfy duvet and bed linens! The room layout with glass wall in between entrance and bathroom though was a bit weird. It's two standard rooms in size – meaning the swim up pool is double in size too! It had a dining area, huge sectional couch, a king bed in its own area, and a massive bathroom space with double sinks, shower/tub wet room. OUR ROOM: Master King Suite or also called a One-Bedroom King Swim-Up – Loved this room and it’s beautiful. YOU can also view this information on the television in your room. Use this APP to order your Room Serice or contact Housekeeping or Maintenance. Select Secrets Huatulco to find out information about special events, daily entertainment. Install the "World of Hyatt" APP on your phone. Our arrival was a bit frustrating but things were pretty great after that. We moved them over ourselves, no one showed up. Had to wait till after 3:30 even though the room had been cleaned earlier that morning. Our Friends were told to come by at noon and they would move them over to our Building right beside us. After considerable time they told us that they could move our friends next to us in Building 6 the next day otherwise we would have had to wait 5 days to join them in Building 5. Was sent a confirmation stating they had it noted under both of our Booking Numbers that they would try to accommodate our request, After finally getting our room category sorted out, we were assigned Building #6 while our Friends were over in Building 5. I had emailed the resort 4 times in weeks prior to arrival to request rooms in Building 5 beside each other if possible. I found a couple of the Front Staff not so pleasant to deal and it put a bit of a damper on our arrival. Our Friends who I had also booked together with ours the exact same type of Preferred Room were directed to the Preferred Lounge to check in. Got there and were told were told we were not in the Preferred Section just regular, so we had to get that straightened out. We had booked and paid for 2 weeks in a Preferred Club - 1 Bedroom Master Suite Swim up, so it wasn't a cheap vacation. There was always quite a wait and line up to check in or make requests.ĬHECK-IN was a bit of a nightmare. The Preferred Club lounge is very small and can only accommodate a few people at a time. No separate pool or identification for being Preferred unlike other properties. "Preferred Club" is not really worth the extra here, except for room location and Castaways for breakfast. Afterall it is what you make of it! We were here on vacation with another couple to thoroughly enjoy some much needed downtime! :-) That did not stop us from enjoying our 2 week stay however. My Husband and I were slightly disappointed here in comparison. Our first experience with a Hyatt Property was at Secrets Cap Cana, which was incredible and we had heard amazing things about this property. Although this resort is looking a little tired it is very clean. ![]() ![]() The scenery here is absolutely STUNNING! It's the incredible views and the friendly Staff that keep people returning. Divine.We stayed at this property from December 2nd through December 16th, 2023 along with our Best Friends. Secrets Huatulco Resort & Spa - Enchanting. Guests can even spend a night out with the Sip, Savor & See Dining Experience at the nearby Dreams Huatulco Resort & Spa, to enjoy more fine dining and entertainment. Take part in daily activities and nightly entertainment, or a pampering treatment at the Secrets Spa by Pevonia. While 399 gorgeous suites offer daily refreshed mini-bar, spectacular views, plus a furnished balcony, terrace Jacuzzi, or swim-out pool access. Exclusive Unlimited-Luxury(R) amenities start with limitless gourmet fare and top-shelf spirits, pool and beach wait service, and 24-hour room and concierge services. Beautifully secluded on the Conejos Bay, guests at Secrets Huatulco are treated to divine views of golden sand beaches, stunning rock formations and sapphire waters. The enchanting Secrets Huatulco Resort & Spa sits on the Pacific coast in Huatulco - a sustainable tourism destination recognized for its commitment to the local environment. ![]()
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